Terms & Conditions

RESULTS AND MEDICAL DISCLAIMER:

Nothing on this page, any of our websites, or any of our content or curriculum is a promise or guarantee of results, and we do not offer any legal, medical, tax or other professional advice. All the material within ilbelite.com, freaktraining.com, ilovebasketballtraining.com, I LoveBasketball TV, and related sites are provided for information purposes only and is not meant as personal medical advice. Readers should consult the appropriate health professional on any matter related to your health, injury, pain, fitness, well-being, etc. No action should be taken solely based on the information in ilovebasketballtraining.com and related sites . The publisher is not a licensed medical care provider and is not engaging in the practice of medicine or any other healthcare profession and is not entering into any kind of practitioner/patient or practitioner/client relationship with its readers. The publisher is not responsible for errors or omissions.

Hours of Operation

I Love Basketball LLC corporate office is open Monday Friday 9a.m. – 5p.m. EST
We close for all government observed holidays

This policies and procedures applies to all I Love Basketball, LLC products sold on this site or any other site owned by I Love Basketball LLC , that includes a link to this page. Billing Address

Billing address must be the same as the shipping address. Due to credit card procedures, we cannot ship to a different address than we bill to.

Returns & Subscription Cancellations

100% money back guarantee covers price of product only. 100% money back guarantee does not cover shipping and handling fee due to the fact that the customer made the decision to try product, therefore the customer accepts to pay the fee to ship the product.
You have SIXTY (60) Days from the date of the original purchase to return the product to receive your refund. Any return received after the SIXTY (60) DAY time limit will not be processed.
Digital training programs can only be refunded if the user makes a good faith attempt at the program and doesn’t see results or is not satisfied with the results they received after clear and undoubtable effort. Our system can track utilization, and log ins, which during training, should be fairly consistent. By purchasing you understand that your good faith attempt of the training will be reviewed by our in house support team who will review your account and make a decision based on the data and perceived effort placed on the training, which is determined based on your content consumption and log ins.
There is a 14-day assessment period for all digital programs. Since all players develop at a different pace, to qualify for the 60 day money back guarantee you must try the program for a period of 14 days before a claim is made that no results were seen. This protects our company from customers who buy the program to steal the content and then request a refund after all of the content has been copied on their behalf in which we then have to seek legal action. After the 14- day assessment period a customer still has ample time to request a refund before the 60 day money back guarantee expires.
Customers must contact our support department for a refund and provide the order number and the email address that was used for purchase. You must provide the proper email you purchased your training from to be eligible.
Once a return is received or valid refund request submitted, the refund process will take no more than 30 days. All refunds will be returned to the original credit card or payment system used. International orders that will be refunded back to the original credit card, and PayPal orders will be credited back to the PayPal account.

FOR I LOVE BASKETBALL TRAINING SUBSCRIPTIONS ONLY:

-Monthly Subscriptions (ILB Insiders): You have 14 Days from the date of the original purchase to cancel your subscription without being charged the monthly subscription charge of $19.95. Any refund request made for charges after the free 14 day trial period will not be processed. You may cancel your subscription at any time by contacting our support email support@ilbelite.com

Excessive returns will not be accepted. Refunds will not be given to any one customer for one specific product more than twice. There is an unlimited amount of orders that a customer can place for one specific product, but the money back guarantee is void after a customer has used it for one specific product more than twice.
Shipping of the product from I Love Basketball Training to your door will not be refunded. Shipping of the product to the I Love Basketball Training Refund Department will not be compensated.
To ensure that your product is not lost or damaged, we strongly recommend sending the product certified mail with a tracking number. If we do not receive the product back and the customer does not have proof that the product was returned we cannot issue a refund.
Valid proof of returning a product includes: delivery confirmation or signature required via USPS. If the customer has delivery confirmation or signature required, then a full refund will be issued.
Due to loss or missing or slow mail, we will honor any package that is postmarked for up to one year after the purchase of the product.

Terms of Subscription Renewal Monthly I Love Basketball Training Subscriptions automatically renew each month at the stated retail price until the subscription buyer notifies the company that they wish to cancel. Please refer to Returns & Subscription Cancellations section of the Terms of Service page. Customer Service: If you have questions or comments regarding I Love Basketball Training products, please email us at support@ilbelite.com